How do you deal with a difficult client?
Managed Services Interview Questions
216 managed services interview questions shared by candidates
Describe how you would perform an email migration from on-prem to Office 365.
How much experience do you have with SCCM & Intune?
How do you handle emergency situations
Are you comfortable talking with clients?
Why do you want to work here?
Company X's goal is to reduce operational costs, drive innovation, improve CX and drive more revenue. Company X's Revenue goal: Operations goal: Reduce Opex by 20% Increase revenue coming from collections Customer Experience: Maintain a high-level standard of CSAT (above 80%), NPS and reduce repeat contacts Existing figures: 5M voice calls per year 30% onshore operations 70% offshore operations 2M emails per year Cost per call - $8 Cost per email -$15 Average handling time - 15 mins per email, 10 mins per call The goal of the meeting: 1. Showcase who LivePerson is and why LP differentiates from others and what you can bring to the table to help Company X achieve their stated goals above. 2. Provide solutions that help them reduce cost through LivePerson Tech Solutions and our Managed Services program. Support your presentation by using the figures mentioned above 3. Provide solutions that help them increase their revenue using LP Managed Services program Prepare a 20 minute pitch to address how LivePerson and an intent driven business will solve all of the points that have been uncovered through discovery. You can use slides or just prepare a talk track. You should think about how you will handle objections that arise and be prepared to pivot based on the audience's questions / feedback. In addition, please include examples of where automation can play a part in achieving the company’s goals. After the meeting, the team will look to finalize the two companies they would like to take through to the final stage, 1 week from when you receive the exercise.
I did not find any of the questions difficult or unexpected.
What is your worst fault, and how do you manage it?
Think back to an item that you had to investigate or research for someone else at some point in your career. This could be a question from a client or a coworker that required you to learn more about the issue on your own before coming back to them with an explanation of the root cause and how to resolve. Some questions to think about: What is the issue that needs to be resolved? What is the root cause of the issue? What is the resolution of the issue (if there is one)? Are there other impacts of the resolution that need to be considered? Be prepared to spend 10 to 15 minutes walking the interviewer(s) through your scenario as if they are the person you are investigating for. Please have a visual aid (slide deck, spreadsheet, etc.) to share during your presentation.
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