How would you deal with a difficult client?
Managed Service Interview Questions
408 managed service interview questions shared by candidates
Have you ever had a time were you disagreed with upper management? How did you handle it?
This position is 100% virutal. Are you a self-motivated individual that will be able to meet all the requirements of this position with little supervision and direction?
Have you ever worked with a Customer in a service desk setting?
Tell me about a time when: - You had a low performer on your team - You disagreed with your manager - You had to step out of your scope - You had to help your team solve an incident Talk about a system you designed and the logic around it
I did not find any of the questions difficult or unexpected.
What is your worst fault, and how do you manage it?
Think back to an item that you had to investigate or research for someone else at some point in your career. This could be a question from a client or a coworker that required you to learn more about the issue on your own before coming back to them with an explanation of the root cause and how to resolve. Some questions to think about: What is the issue that needs to be resolved? What is the root cause of the issue? What is the resolution of the issue (if there is one)? Are there other impacts of the resolution that need to be considered? Be prepared to spend 10 to 15 minutes walking the interviewer(s) through your scenario as if they are the person you are investigating for. Please have a visual aid (slide deck, spreadsheet, etc.) to share during your presentation.
I was asked about 1) trauma informed care, 2) discuss project planning apps that I’ve worked with, 3) my methodology for multi-tasking, 4) how I address unmet needs, etc. I don’t know the outcome yet however they sent me a letter stating I am being actively considered and the process will take 2 weeks.
What is a class? What is a super-class? What is static and dynamic loading? What is the “this” keyword in java? What is the difference between C and C++ ? Would you prefer to use one over the other?
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