Basic questions. "How did you hear about this job?" "Tell me about a situation where you went above and beyond for a customer and had a positive outcome. Explain the steps you took to do so." "Tell me about a time you were not successful in satisfying a customer."
Review how to answer STAR interview questions.
Why would you be a good fit for the team?
What did you do for a customer that was above and beyond?
Common interview questions
What is your best quality as an employee
Your strengths and weaknesses and seek examples of past success and failures
How have you handled a customer who had a negative reaction to your call?
Experience
What do you know about Progressive and why do you want to work for Progressive?
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