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Tell me what you think your weakness is? I responded that I am a perfectionist and went to go into detail that I work too many hours and my life work balance was not what it should be and was told that wasn't a good enough answer.
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Senior IT Training Lead

Interviewed at R1 RCM

3.3★
Jun 18, 2013

Tell me what you think your weakness is? I responded that I am a perfectionist and went to go into detail that I work too many hours and my life work balance was not what it should be and was told that wasn't a good enough answer.

Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?
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Lead IT Support Technician

Interviewed at Vivid Seats

3.5★
Jun 29, 2022

Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?

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