If an important client of any role or position calls in and reaches your phone line in your given position, and previous co-workers have tried to assist but were unable to, how would you go about taking the tricky situation and resolving the issue with this troubled customer?
Do you have experience with wireless networks.
If someone has an issue that you have never seen before and you are the only one available at the time, what do you do?
Asked about customer service experience.
What personalities do you work best with?
Describe your process for troubleshooting a network issue.
questions on how you would deal with the internet going down, and priortising issues. In this scenario they give you 3 difficult issues that could arise and which one to choose first and why. Its also important to state that you would communicate with the users at every step of the way, even if you hav
the questions were regarding it programming language and also information about the emails
What are the first steps you take when an end user calls in for help?
Présentez-vous ? Parlez-nous de vos expériences
Viewing 101 - 110 interview questions