I can't quite recall the exact questions, but they were about Amazon's principles and culture and something I had done where I think I applied those principles. They also asked about a difficult situation at work and how I solved it.
It Support Engineer Interview Questions
886 it support engineer interview questions shared by candidates
What's VLAN? and why we need to use it.
How does OSI map to TCP/IP layer? What is BGP and CDP? Some ports and their usage. Linux command - grep difference between sudo and su in linux how to reboot a linux box? How to check the load of a linux box? What is a shadow copy? What is a host file? What is the mechanism to assign static IP address in windows? Tell about SCCM. How do you rate your skills for Linux, Windows and Networking out of 10? Tell about a situation where you went above and beyond for a customer and why did you do it?
The phone interview is quite straight forward… should last about 30 minutes simple. Here are the questions I was asked: 1. Tell me about your IT background 2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle? 3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities 4. Do you know what PowerShell is? 5. If a group policy fails to update how would you resolve that issue? 6. Can you tell me the difference between a switch and a router? 7. What is the difference between TCP/UDP? 8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used 9. What is grep (think Linux)? 10. How to pull up system processes in Linux command line
Windows *Define DHCP and how it works. Networking *Define the OSI model and TCP/IP model; how many are in each? *Define ping and the protocol used for ping. *Define TCP and UDP; how they are different?
1 of the interview was with AV manager on basic AV questions. What is pixels? Difference between stereo and digital sound? What will you check when there is an echo when speaker talks? Video input cables.
Have you ever done remote work?
Tell me about a situation where you had to make a decision without management's approval.
You have an empty warehouse and you must deploy a new network with 100 AP and 50 printers, how you would design it, with unlimited budget?
Interaction with difficult customer and outcome
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