It Helpdesk Support Interview Questions

651 it helpdesk support interview questions shared by candidates

All of the interview questions are behavioral based so most questions will be designed as such: STAR 1. Have you had to work with a difficult person or have been in a difficult situation and how did you handle this.
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IT Helpdesk

Interviewed at Progressive Insurance

3.9
May 5, 2013

All of the interview questions are behavioral based so most questions will be designed as such: STAR 1. Have you had to work with a difficult person or have been in a difficult situation and how did you handle this.

If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)
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IT Helpdesk Analyst

Interviewed at Box

3.9
Nov 25, 2014

If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)

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