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It Help Desk Interview Questions

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892 it help desk interview questions shared by candidates

Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?
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IT Help Desk Analyst

Interviewed at Queen Mary, University of London

4.1★
Sep 13, 2019

Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?

2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?
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IT Help Desk Technician

Interviewed at FusionTek

3★
Sep 11, 2024

2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?

In the interview, they inquired about the candidate's experience and background in roles with similar responsibilities. The focus was on understanding how their previous work aligns with the skills and qualifications needed for this position.
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IT Help Desk

Interviewed at Flanks

2.9★
Feb 20, 2025

In the interview, they inquired about the candidate's experience and background in roles with similar responsibilities. The focus was on understanding how their previous work aligns with the skills and qualifications needed for this position.

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