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346 investigation interview questions shared by candidates

What's your understanding of the role? Why would you be an asset to the team? What professional or personal achievement are you most proud of? What's your motto in life? Competency: Give an example of a time when you worked under pressure and hope you managed it. Give an example of a time when a leader gave you criticism and how you responded to it.
avatar

Customer Care Investigation Specialist

Interviewed at American Express

4.1★
Aug 18, 2022

What's your understanding of the role? Why would you be an asset to the team? What professional or personal achievement are you most proud of? What's your motto in life? Competency: Give an example of a time when you worked under pressure and hope you managed it. Give an example of a time when a leader gave you criticism and how you responded to it.

EARN TRUST OF OTHERS 
 Definition and Indicators Earn Trust of Others: Leaders are sincerely open-minded, genuinely listen, and are willing to examine their strongest convictions with humility. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Earn the trust and respect of the team and build positive working relationships by consistently making good decisions, keeping commitments, treating others and their ideas with respect, and adhering to high ethical standards? · Provide an environment where team members have room to take smart risks and learn from mistakes while not losing sight of their accountability for results? · Listen, communicate and delegate to help employees get the right things done? · Do what you say you will do or appropriately reset expectations? · Honor commitments made to other teams even if your own goals are in jeopardy? Describe a time when you significantly contributed to improving morale and productivity on your team. What were the underlying problems and their causes? How did you prevent them from negatively impacting the team in the future? Give an example of a time where you were not able to meet a commitment to a team member. What was the commitment and what prevented you from meeting it? What was the outcome and what did you learn from it? Building trust can be difficult to achieve at times. Tell me about how you have effectively built trusting working relationships with others on your team. Describe a time when you needed the cooperation of a peer or peers who were resistant to what you were trying to do. What did you do? What was the outcome? Tell me about a piece of direct feedback you recently gave to a colleague. How did he or she respond? How do you like to receive feedback from coworkers or managers? Tell me about a time you had to communicate a big change in direction for which you anticipated people would have a lot of concerns. How did you handle questions and/or resistance? Were you able to get people comfortable with the change? FRUGALITY 
 Definition and Indicators Frugality: We try not to spend money on things that don’t matter to customers. Frugality breeds resourcefulness, self-sufficiency and invention. There are no extra points for headcount, budget size or fixed expense. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Ask, “Does this spend make a positive impact for the customer? · Role model behaviors for team by not exhibiting “hierarchical” behavior like taking a larger office, expensing lunches, being extravagant? · Being transparent with team about costs – creating a general awareness that things cost money? · Understand the difference between frugal and cheap? · Creatively spend money and share your resources? · Seek out “no-cost” alternatives prior to spending? Give me an example of how you have helped save costs or eliminate waste within your operation. Tell me about a time when you had to make tradeoffs between quality and cost. How did you weigh the options? What was the result? Tell me about a time you had to get something done with half or two thirds of the resources you thought you’d need for the project or initiative. Tell me about a time when you generated a creative solution to a problem or project without requiring additional resources. What was the problem? What was the solution and how did you come up with it? Tell me about a time you didn’t have enough resources to do something you felt was important but found a creative way to get it done anyway. What drove you to seek out creative solutions? Give an example of a time you requested additional funding/budget to complete a project. Why was it needed? Did you try to figure out another approach? Did you get the additional resources? Why or why not?
avatar

Senior Investigation Specialist

Interviewed at Amazon

3.5★
Jul 19, 2015

EARN TRUST OF OTHERS 
 Definition and Indicators Earn Trust of Others: Leaders are sincerely open-minded, genuinely listen, and are willing to examine their strongest convictions with humility. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Earn the trust and respect of the team and build positive working relationships by consistently making good decisions, keeping commitments, treating others and their ideas with respect, and adhering to high ethical standards? · Provide an environment where team members have room to take smart risks and learn from mistakes while not losing sight of their accountability for results? · Listen, communicate and delegate to help employees get the right things done? · Do what you say you will do or appropriately reset expectations? · Honor commitments made to other teams even if your own goals are in jeopardy? Describe a time when you significantly contributed to improving morale and productivity on your team. What were the underlying problems and their causes? How did you prevent them from negatively impacting the team in the future? Give an example of a time where you were not able to meet a commitment to a team member. What was the commitment and what prevented you from meeting it? What was the outcome and what did you learn from it? Building trust can be difficult to achieve at times. Tell me about how you have effectively built trusting working relationships with others on your team. Describe a time when you needed the cooperation of a peer or peers who were resistant to what you were trying to do. What did you do? What was the outcome? Tell me about a piece of direct feedback you recently gave to a colleague. How did he or she respond? How do you like to receive feedback from coworkers or managers? Tell me about a time you had to communicate a big change in direction for which you anticipated people would have a lot of concerns. How did you handle questions and/or resistance? Were you able to get people comfortable with the change? FRUGALITY 
 Definition and Indicators Frugality: We try not to spend money on things that don’t matter to customers. Frugality breeds resourcefulness, self-sufficiency and invention. There are no extra points for headcount, budget size or fixed expense. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Ask, “Does this spend make a positive impact for the customer? · Role model behaviors for team by not exhibiting “hierarchical” behavior like taking a larger office, expensing lunches, being extravagant? · Being transparent with team about costs – creating a general awareness that things cost money? · Understand the difference between frugal and cheap? · Creatively spend money and share your resources? · Seek out “no-cost” alternatives prior to spending? Give me an example of how you have helped save costs or eliminate waste within your operation. Tell me about a time when you had to make tradeoffs between quality and cost. How did you weigh the options? What was the result? Tell me about a time you had to get something done with half or two thirds of the resources you thought you’d need for the project or initiative. Tell me about a time when you generated a creative solution to a problem or project without requiring additional resources. What was the problem? What was the solution and how did you come up with it? Tell me about a time you didn’t have enough resources to do something you felt was important but found a creative way to get it done anyway. What drove you to seek out creative solutions? Give an example of a time you requested additional funding/budget to complete a project. Why was it needed? Did you try to figure out another approach? Did you get the additional resources? Why or why not?

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