name a time you had a anger customer and what did you do?
Incident Interview Questions
781 incident interview questions shared by candidates
What do you know about BGP?
Interview questions were less technical and more towards personality, situation resolution, questions regarding background and what would I bring to the table, career aspirations, and had informal discussions.
Most of the questions are for personal skills , Technical questions are not hard at all if you are CCNA certefied
The switch , router, modem is in which layer ?
How do you assess the priority of an incident?
What is your process for handling difficult customers
Provide an example of a ransomware case you worked.
Past experience Some technical questions How I personally work within a team
Basic ITIL incident management questions and your previous job role. Also few sceanario based questions to check your problem solving skills, leadership and management.
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