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Presentation Prompts: Scenario: Account Details -- multi-location practice with one main POC -- launched with some Luma functions one month prior, you are currently working with them on turning on the Online Scheduler, the go live date is ~1 week away -- The Luma CSM is in the loop, and has regularly scheduled check ins with the POC -- POC reaches out asking why appointments show up on their schedule but not in their appointment management system. Questions How would you research this issue? When would you escalate this issue to higher management? How would you manage investigating a current issue, while working Expanded info: More Details -- Luma discovers that they’re using third-party software that we’re not integrated with, the appointments we create don’t reach their appointment management system -- this is not directly related to the Online scheduler, but your POC is concerned Scenario: Account Details -- multi-location practice with one main POC -- launched with some Luma functions one month prior, you are currently working with them on turning on the Online Scheduler, the go live date is ~1 week away -- The Luma CSM is in the loop, and has regularly scheduled check ins with the POC -- POC reaches out asking why appointments show up on their schedule but not in their appointment management system. Questions How would you research this issue? When would you escalate this issue to higher management? How would you manage investigating a current issue, while working Expanded info: More Details -- Luma discovers that they’re using third-party software that we’re not integrated with, the appointments we create don’t reach their appointment management system -- this is not directly related to the Online scheduler, but your POC is concerned
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Customer Success Implementation Manager

Interviewed at Luma Health

4.3★
Jan 29, 2021

Presentation Prompts: Scenario: Account Details -- multi-location practice with one main POC -- launched with some Luma functions one month prior, you are currently working with them on turning on the Online Scheduler, the go live date is ~1 week away -- The Luma CSM is in the loop, and has regularly scheduled check ins with the POC -- POC reaches out asking why appointments show up on their schedule but not in their appointment management system. Questions How would you research this issue? When would you escalate this issue to higher management? How would you manage investigating a current issue, while working Expanded info: More Details -- Luma discovers that they’re using third-party software that we’re not integrated with, the appointments we create don’t reach their appointment management system -- this is not directly related to the Online scheduler, but your POC is concerned Scenario: Account Details -- multi-location practice with one main POC -- launched with some Luma functions one month prior, you are currently working with them on turning on the Online Scheduler, the go live date is ~1 week away -- The Luma CSM is in the loop, and has regularly scheduled check ins with the POC -- POC reaches out asking why appointments show up on their schedule but not in their appointment management system. Questions How would you research this issue? When would you escalate this issue to higher management? How would you manage investigating a current issue, while working Expanded info: More Details -- Luma discovers that they’re using third-party software that we’re not integrated with, the appointments we create don’t reach their appointment management system -- this is not directly related to the Online scheduler, but your POC is concerned

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