Say you are at the front desk with a long line of check-ins, an angry guest at the front of the line, and the phone is ringing. How would you handle this situation?
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Keep your jacket on, I insist, That is ok, you really can keep it on...
How to deal with unhappy customer
Walk me through the following scenario: you are alone at the desk and there is one person trying to check-in, one person calling on the phone, an irate guest and a van driver that you can't get a hold of to help you.
Tell me about yourself? How do you handle rude guests?
Tell us about yourself? and why do you want to join Workshop17?
Asked about previous restaurant work history
Q: Interests? Q: Favorite thing on the menu? Q: Why they should hire me and why I would want to work there Q: How did I hear about the job Q: Previous experience
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