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Helpdesk Analyst Interview Questions
1,767 helpdesk analyst interview questions shared by candidates
Name time you went above and beyond for a customer
Do you understand the process for tickets and escalation?
Listen to tape
Describe a situation that was bad and you made better
Quels problèmes faut-il résoudre en premier (avec 3 exemples de problèmes à solutionner) == Question importante car on doit constamment déterminer quel problème doit être résolu en premier.
What have you done trouble-shooting wise for hardware and software issues with computers and peripherals? (Don't be afraid of this question....it's mostly a test for personality, adaptability, willingness to learn and enjoy helping others).
Do you interest in Support
Describe the implementation of a creative or technical project that you played a significant role in as the lead or as a key player in the project.
Tell me about yourself
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