Basic computer troubleshooting scenarios as well as the typical interview questions.
Helpdesk Agent Interview Questions
1,767 helpdesk agent interview questions shared by candidates
They asked about previous employment and work I did at those jobs.
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How do you learn new infromation
How do resolve issues you don't know the answer to?
whats a dhcp? whats DNS?
What is the most important for you in this position ? What is a VPN ? What is a WIFI ? Do you know how to use EXCEL ? Where do you see yourself in two years ?
Tell us about a time when you’ve been caught off guard.
Tell me about your current role and softwares that you utilize
Most of the questions were asked during the phone interview. A lot of questions about your previous working experience and your future plans.
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