what is ping command
Helpdesk Agent Interview Questions
1,767 helpdesk agent interview questions shared by candidates
Describe a time that you've given good customer service?
How would you deal with a rude customer?
Describe a scenario where you handled customers
Etes vous sensible a la pression ?
How do you handle conflict with another team member? Know your resume in and out in general.
There really was nothing unexpected it was basic technical questions that if you worked in the industry you should be able to answer.
Q: What would you do If a user screen went black? what are the first steps you would take?
Technical questions and HR questions
Working to KPI's/SLA's
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