I can't think of any that I was asked that was either difficult of unexpected.
Help Interview Questions
4,628 help interview questions shared by candidates
Why do you want to work here?
Describe a time when you had to deal with an angry customer?
"If a client couldn't load a website. The error message being: Page Not Found. What would you do?"
Can you share an example of when you provided a client with advice on Universal Credit and what was the outcome of the advice you provided?
What do you know about us?
Describe a time when you failed in your duties, and what was the outcome?
Do you know the layers of OSI?
Computer skills
What experience have you had with customer service/working with customers?
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