Can you describe your past experience?
Help Desk Representative Interview Questions
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General questions such as tell me about your self ect
¿Hacia donde te quieres dirigir como profesional?
Where your hour flexable enough for you?
Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.
Describe a hard decision you had to make at your previous job.
The questions were all basic as to my availability and how comfortible I was with the product I would be doing technical support for.
Why do you want to work here?
How do u setup a printer
They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.
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