What would you do to keep a agents attention who seemed to be drifting from the norm
Help Desk Lead Interview Questions
20 help desk lead interview questions shared by candidates
Do you prefer to work on projects as an individual or as a team contributor?
NO questions were asked
If the position was split into two roles, one being a more technical hands on and the other more of a management role, which would I choose?
Computer does not connect to network, (same question asked 20 times)
Ability to Manage IT support specialists.
What metrics did you use in your time as lead?
You have 3 groups of people: Self-starters, people that need to be taught and people that are not motivated. Which groups would you hire?
what is MMC
Tell me about yourself
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