Can you tell me a little about yourself?
Help Desk Agent Interview Questions
3,949 help desk agent interview questions shared by candidates
What do you like to do in your spare time?
Describe a difficult interaction with an angry customer and how you dealt with the situation.
Are you able to work overtime?
A situation where I had to deal with an irate client and how it was handled
The IT manager expressed concern that my experience may have been too advanced for the position.
If I’m ok working 12 hours
Can you set up a time to talk?
basic questions on dealing with difficult people nothing really techical
Management styles discussed relevant software, hardware, procedures, etc. Management style questions centered around how-to situations and how to enhance productivity with certain types of employees
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