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5,023 handler interview questions shared by candidates

They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
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Customer service adviser (claim handler)

Interviewed at Direct Line Group

3.6★
Mar 22, 2025

They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.

The interview wasn't difficult the process was just tedious. The interview took 3 hours and it only took 30 minutes (alotted time for skills test) for testing and 30 minutes for the two interviews. Basically we just sat there until they decided to call us and it was only 7 of us.
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Material Handler/Machine Operator

Interviewed at Unilever

4★
Jan 25, 2013

The interview wasn't difficult the process was just tedious. The interview took 3 hours and it only took 30 minutes (alotted time for skills test) for testing and 30 minutes for the two interviews. Basically we just sat there until they decided to call us and it was only 7 of us.

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