Talk about a memorable time that you assisted a customer and why do you remember it? What is good customer service to you?
Geek Squad Interview Questions
695 geek squad interview questions shared by candidates
First be sure you filled out your resume in the format they wanted. Interview was broad, nothing IT related (besides honor-system questions about which operating systems youre proficient in, etc). How did you calm an angry customer, exceed expectations kind of stuff. I just memorized a couple pitches based on more-or-less true stories from past work experience that demonstrated sales and IT skills and fit them to each question (answer the question you wished they had asked you kind of deal). I also wore a corset, heels, peacoat, and fake nails. I was dressed to kill. First met with Geek Squad manager, then a 3:1 with gs manager, district manager and customer service manager. Baseusually $10. When they offered $11 I told them I'd need a day to think about it. Next day they offered me 11.49
can you work on the sales floor
What is your experience with computers.
How would you de escalate a situation where a customer was becoming irate
how long have you worked on computers?
Why should we hire you?
They asked why I'm applying for the position at bestbuy; multiple questions about customer service and how to deal with stressful situations; desired salary; general knowledge of the store and what the geek squad is in charge of;
A time when you had a difficult performance issue to address
When was a time when you went beyond your expectations as an employee with a customer?
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