Questions are listed elsewhere. I didn't do my homework beforehand so I was answering the questions on the fly. But I was invited for the F2F after doing so. I think it's good to have concrete examples because I was struggling to remember specifics in the 30 second prep. Nonetheless, I think it's important to also convey that you're good at: 1) problem-solving 2) de-escalating tension as much as possible 3) staying calm and keeping on 4) understanding what rules can be bent and which cannot 5) explaining situations in which you have exhibited good judgment
Gate Agent Interview Questions
273 gate agent interview questions shared by candidates
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
When was a time you...
At your current or previous job, describe a difficult situation with a customer, how did you resolve it and what was the outcome?
How did you defuse an angry customer?
Describe a time that you witnessed an employee not being truthful to the company? (aka- stealing or whatever)
Describe a time you had to deal with an upset customer?
What would make you a good fit for this position?
Is the customer always right?
Is your schedule flexible?
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