Describe yourself
Front Office Agent Interview Questions
1,720 front office agent interview questions shared by candidates
What kind of difficult guest you face ever
What would you consider a 5 star hospitality service to a guest?
First question, after a rather unusual introduction: "Please tell us your full name, location and age."
what is PARR?
What do you know about this particular Starwood hotel brand?
Why do you want to join our company
What happens to theta as an OTM option approaches expiry?
The most difficult part of the interview was the theoretical side of things. It was difficult to take a step back and look at the entire situation they were describing because most of these situations could have several very different outcomes. Luckily I was familiar with how management deals with guests and the limits they'll go to to ensure guest happiness so it was a lot of finding the happy medium between guest satisfaction vs business sense.
What do you still yourself working in 5 years?
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