How would you deal with a customer that is really struggling to understand their bills due to learning difficulties?
Energy Interview Questions
3,649 energy interview questions shared by candidates
Tell me a time you had to deal with an angry customer?
What gets you out of bed in the morning?
Tell me about a time you went above and beyond for a customer?
Q: tell me about yourself please
Why you are interested in this particular role? Your interest in Octopus Energy. Your Unique Selling Points - what makes you a good candidate for this role? Your previous experience within customer service, including times you've dealt with challenging customers or where you've gone above and beyond for customers. Have you ever had to deal with a challenging colleague?
describe a time when you have dealt with a difficult customer
They asked me a series of competency questions to highlight how I would deal with customers in difficult situations.
look at their current partnerships and things they provide and come up with a new product/partnership that they could do (in a group)
When could you have dealt with a situation better? What do you want to achieve in the role?
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