I applied through an employee referral. The process took 7 weeks. I interviewed at eBay (Dublín, Dublín) in Jan 2018
Interview
The interview process was very long. I applied online and did not hear anything about my application until a month later. I was chosen to move on to the next part but as the interviews were that week I was advised to do the video assessment over the phone instead as we needed to speed through the stages. I found this very rushed. I passed that part and moved onto the online assessment which was fine. The recruiter explains how the assessment works which I did find very helpful. Once you pass that stage you have your one to one interview. I was interviewed by two people who were friendly and made you feel at ease. The interview questions were not difficult, they were very similar to the ones from the video interview. After this you do a roleplay on the phone with the interviewer. They email you the roleplay details the day before the interview to prepare. Overall I found the staff to be very nice but the interview process alone to be very lengthy. Especially since I waited so long to hear back about my application. I only got two days notice for the interview too. I found out the following week if I was successful. I was not successful at this time and was informed through email even though I was told they would call me about it.
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Interview questions [1]
Question 1
Questions that did not pertain to the job whatsoever
