Documentation Engineer Interview Questions

35 documentation engineer interview questions shared by candidates

This second challenge is designed to cover some areas of the Files.com platform that are heavily used by our customers. You should use your candidate account to accomplish the below tasks, and be sure to explain what you did for each item below when submitting your responses (e.g. Tell us what 2FA method you setup, and include a screenshot for bonus points). If you are unable to accomplish any of the below tasks, that’s ok; just explain that in your response. • Set up a 2FA method (not SMS) • Set up a Zapier integration • Set up a Webhook • Customize the branding on your site • When you upload a file via the web browser, what URL is the file uploaded to? • The Files.com web interface utilizes the REST API. Show us the response the API returns for displaying a user's last used ciphers when viewing the user in the web interface. • Set up a static site (publicly hosted folder) • Suggest an improvement to the platform

This second challenge is designed to cover some areas of the Files.com platform that are heavily used by our customers. You should use your candidate account to accomplish the below tasks, and be sure to explain what you did for each item below when submitting your responses (e.g. Tell us what 2FA method you setup, and include a screenshot for bonus points). If you are unable to accomplish any of the below tasks, that’s ok; just explain that in your response. • Set up a 2FA method (not SMS) • Set up a Zapier integration • Set up a Webhook • Customize the branding on your site • When you upload a file via the web browser, what URL is the file uploaded to? • The Files.com web interface utilizes the REST API. Show us the response the API returns for displaying a user's last used ciphers when viewing the user in the web interface. • Set up a static site (publicly hosted folder) • Suggest an improvement to the platform

Scenario #3 Email ticket: message from the site admin for a large legal law firm [Premier Account with 300 users] that you have corresponded with numerous times over the past few months while getting their account setup. support@files.com 800.286.8372 Hi team, it’s Melissa once again to toss an idea at you and seek your input on the best way to accomplish this workflow. I can just imagine you saying “Not her again” :). Our contracts team needs a way to accomplish the following: 1. Client (not a user on our account) has to have an ultra-secure way to send us a file 2. The contracts team needs to be alerted that we have received the file 3. They will download & delete the file from the Files.com system, modify locally, and then upload the revised document to the client’s archive folder. 4. The client needs to be able to download the revised document (just the one document and not their entire archive folder). Is this workflow possible? If so, what settings or features would I use to accomplish this? In addition, these documents are very sensitive and confidential information. We wouldn’t want any chance of them leaking to the public. Do you have any recommendations on how we can make sure things are secure and best practices for limiting access (from other departments AND even the client) to these files? Bonus Points: Draft out a proposed workflow for this situation. Workflow could be a paragraph, flow chart, folder structure, or any back of the napkin ideas you could offer this customer.

Scenario #3 Email ticket: message from the site admin for a large legal law firm [Premier Account with 300 users] that you have corresponded with numerous times over the past few months while getting their account setup. support@files.com 800.286.8372 Hi team, it’s Melissa once again to toss an idea at you and seek your input on the best way to accomplish this workflow. I can just imagine you saying “Not her again” :). Our contracts team needs a way to accomplish the following: 1. Client (not a user on our account) has to have an ultra-secure way to send us a file 2. The contracts team needs to be alerted that we have received the file 3. They will download & delete the file from the Files.com system, modify locally, and then upload the revised document to the client’s archive folder. 4. The client needs to be able to download the revised document (just the one document and not their entire archive folder). Is this workflow possible? If so, what settings or features would I use to accomplish this? In addition, these documents are very sensitive and confidential information. We wouldn’t want any chance of them leaking to the public. Do you have any recommendations on how we can make sure things are secure and best practices for limiting access (from other departments AND even the client) to these files? Bonus Points: Draft out a proposed workflow for this situation. Workflow could be a paragraph, flow chart, folder structure, or any back of the napkin ideas you could offer this customer.

Scenario #1 Email ticket: first message from relatively new customer on the Starter plan. Hello Customer Success, I hope you can assist me in figuring out how to use your platform. I have set up a few things in the system and can’t figure out how to be alerted when files are uploaded and downloaded from a specific folder (folder name is “Vendor Invoices”). As an accountant by trade, I may be overlooking how to enable these features. Could you please point me in the right direction as this is extremely important for our internal business process and procedures. Thanks, John Smith VP of Accounting

Scenario #1 Email ticket: first message from relatively new customer on the Starter plan. Hello Customer Success, I hope you can assist me in figuring out how to use your platform. I have set up a few things in the system and can’t figure out how to be alerted when files are uploaded and downloaded from a specific folder (folder name is “Vendor Invoices”). As an accountant by trade, I may be overlooking how to enable these features. Could you please point me in the right direction as this is extremely important for our internal business process and procedures. Thanks, John Smith VP of Accounting

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