What does “white-glove service” mean to you?
Desktop Support Engineer Interview Questions
332 desktop support engineer interview questions shared by candidates
Tell me about a typical day you would have in this position
1. How do you rollback patch updates for 100 users? 2. A employee working from home is connected to Wifi but cannot access internet - Explain troubleshooting steps (in this he expects you to give a one particular step that will work ) 3. A employee can see all meeting schedules in outlook but one scheduled meeting is not getting reflected (explain the steps) 4. User in video conference room trying to mirror his screen but facing issues (explain troubleshooting steps) 5. there were many more scenario based questions
They asked me to give my views on aspects of technology
Basic questions regarding computer networking and hardware.
Technical questions about network and system
How do you handle a difficult customer when they wont let you get to work and fix the users complaint?
How would you deal with a difficult or demanding customer that was hovering over you while you are working on their request?
how long experience with desktop support
Scenario questions about software and hardware troubleshooting
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