What do you do if a thinkpad isn’t turning on and you’ve exhausted all your resources?
Desk Support Interview Questions
21,055 desk support interview questions shared by candidates
What would you do if I client was upset about something beyond your control?
Tell us about a time you handled a scenario where someone was directing anger at you, despite the circumstances being out of your control.
Describe a time you dealt with an angry guest and how you handled it.
There honestly were no real difficult questions. It felt more like I was being judged based on appearance and how I held myself together (this position is front desk so that did make sense).
What is the recent skill you have learned that can be helpful for help desk position?
What is the Life Cycle of Incident?
How good are you at solving problem on phone?
Tell me one thing that you don’t like about your job?
What are the three abilities of an ideal help desk person?
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