One question they asked was how I would classify and prioritize different types of cases, specifically-urgent and important, non-urgent but important, and urgent but not important.
Customer Support Representative Interview Questions
2,424 customer support representative interview questions shared by candidates
There are question related to marketing and some minor troubleshooting, for which some of the answers can be found on their FAQ page.
They asked all the relevant questions related to my experience and the role itself.
tell us about yourself and your name
What would you do when there is too much work to increase efficiency
What was a situation where you turned around a customers experience?
Where you went above and beyond for a customer? How do you deal with a difficult customer?
Vous voyez-vous venir vivre à Limerick, en Irlande ? Et quelles sont les raisons ?
What is a professional or personal challenge that you have faced and how did you overcome it?
Tell me about a time you achieved something and how you achieved it
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