What do you know about Bloomberg? What is your understanding of the role and why are you interested in this particular opportunity? Tell me about a time where you had to guide a group or team towards a common goal? Bloomberg is known for its platinum customer service. Please provide an example of a time when you provided exceptional customer service. Describe the situation, the steps you took, and the outcome?
Why Bloomberg?
customer service
Why Bloomberg? Why BCS role? Tell me a tell when you dealt with an irritated customer, lots of situational questions before on past experiences.
Why Bloomberg? Why this role? Tell me about yourself? What do you know about the Bloomberg products?
In your opinion, what is the difference between good and excellent customer services ?
If there are 3 companies calling you (Goldman Sachs, JP Morgan and Black Rock), which one would you prioritize and why
Be prepared with answers to describe your personality, why the company should hire you, and how would you expect yourself to be in 3 to 5 years in the company. Basically everything is quite general.
individual roleplay
None of the questions were difficult or unexpected. Most followed the standard script with a few situational questions to test your customer service skills. Many dealt with how you would react to an angry customer, what to do when you're not sure of the answer to a customer's call, and how you react to stress.
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