Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
Customer Support Manager Interview Questions
688 customer support manager interview questions shared by candidates
Tell me about the strengths and concerns you have about the job posting
Tell me about the highlights of your resume.
If you could be a fictional character, who would you be?
The interview questions were related to my experience with customer service/support, systems and tools I've leveraged that were similar to the ones being used at Inshur. There were also questions regarding my leadership style and the actions I would take to ramp up a team of customer support agents.
Tell me about a time when you had an angry customer. What did you do?
Are you ready to relocate
Can you describe what we do at Filevine?
They asked for a plan to rebuild the support team after an acquisition.
How do you manage when there are no real processes in place
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