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Customer Support Interview Questions
14,040 customer support interview questions shared by candidates
What is your ultimate career goal?
If the phone rang, you had a chat request, someone sent you an email requesting assistance, you had a meeting in five minutes, and an internal customer was at your desk asking for support, in what order would you handle those tasks?
Why are you leaving your current job?
Waste of time to discuss! Tell me about yourself, about previous roles, regarding customer servicing.
How do you get employee of the month?
They asked me various question on why I was a match, my experience and what I can offer.
I did not expect to be asked what influential books I had recently read. Although it was unexpected, it turned out to be fun to talk about.
The interview was more conversational than a series of questions. It was me, a CS Rep, and the Manager. We talked about our love of dogs and my interest in learning more about genetics. We talked a lot about other customer service-type jobs and being an athlete and how those experiences translate well into a career in customer support. Very enjoyable interview!! We all knew right away that it was a great fit and they were comfortable telling me as much.
Why do you want to work as a customer support specialist?
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