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14,028 customer support interview questions shared by candidates

1-Can you please explain what customer support means according to your perspective? What might the biggest contribution of the customer support to the company? 2- We have a huge bug in one of our games, and the problem can be solved 2 weeks later. Can you please explain what we should do to prevent users from leaving the game? 3- We've removed a feature which we think hurts the game, but this feature is also highly popular and loved by users; like unlimited lives. We are receiving lots of complaints about it and some of the users threaten us to delete the game. What should be our plan to turn unhappy customers into delighted ones again? 4- How important do you think it is to work collaboratively with other teams across the company for this job? What are mutual benefits to work closely? 5- What do you do when you don't know how to help a customer?
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Customer Support Specialist

Interviewed at PeakGames

3★
Aug 23, 2023

1-Can you please explain what customer support means according to your perspective? What might the biggest contribution of the customer support to the company? 2- We have a huge bug in one of our games, and the problem can be solved 2 weeks later. Can you please explain what we should do to prevent users from leaving the game? 3- We've removed a feature which we think hurts the game, but this feature is also highly popular and loved by users; like unlimited lives. We are receiving lots of complaints about it and some of the users threaten us to delete the game. What should be our plan to turn unhappy customers into delighted ones again? 4- How important do you think it is to work collaboratively with other teams across the company for this job? What are mutual benefits to work closely? 5- What do you do when you don't know how to help a customer?

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