Customer Support Interview Questions

14,050 customer support interview questions shared by candidates

Unfortunately, I can't clearly remember the questions, but in general these were about my plans for future, character, languages and previous work experience. Also, there were some extraordinary and interesting questions which made me think about my actions in different life situations. :)
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Customer Support Agent

Interviewed at Entain NCE

4.4
Sep 8, 2022

Unfortunately, I can't clearly remember the questions, but in general these were about my plans for future, character, languages and previous work experience. Also, there were some extraordinary and interesting questions which made me think about my actions in different life situations. :)

Had you do a case study, which included review and scoring of 25 ~3-page support tickets (each of which required notes about the ticket), identifying the lowest performing reps, and developing of 2 full PIP plans from scratch for those reps. There were another 3-4 questions on top of this too.
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Customer Support Team Manager

Interviewed at Clipboard

3.8
Jul 22, 2024

Had you do a case study, which included review and scoring of 25 ~3-page support tickets (each of which required notes about the ticket), identifying the lowest performing reps, and developing of 2 full PIP plans from scratch for those reps. There were another 3-4 questions on top of this too.

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