Customer Support Interview Questions

14,047 customer support interview questions shared by candidates

I'm looking at the Wise card and will be travelling. What will be the transaction fees when spending with the card and are there any limits to the amount I can spend? How many times in a month I can get money from a bank ATM for free and what is the cost after the limit? Hello there! How do I get and activate a Wise digital card? Can you please tell me the steps? I'm also interested to have more than one card and using them for online purchases. Do they work with Apple Pay as well, meaning that I could use them with my phone? Btw, I live in Iceland, if that makes any difference. Thanks a lot! I'm looking for a solution to pay for my bills every month from my personal Wise account. I'd like to avoid the hassle of setting up the transfers each month. Is it possible to have the payments deducted automatically from my account every time? If yes, what do I need to do? On average how many cases per hour did this agent handle in a day during the last week of June(28.06 - 03.07)? If the expectation is 6 contacts per hour (CPH) across all channels combined, which forms of communication could use some more attention from this agent? What could help them improve? You will be given a Graph for reference
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Customer Support

Interviewed at Wise

3.7
Feb 27, 2022

I'm looking at the Wise card and will be travelling. What will be the transaction fees when spending with the card and are there any limits to the amount I can spend? How many times in a month I can get money from a bank ATM for free and what is the cost after the limit? Hello there! How do I get and activate a Wise digital card? Can you please tell me the steps? I'm also interested to have more than one card and using them for online purchases. Do they work with Apple Pay as well, meaning that I could use them with my phone? Btw, I live in Iceland, if that makes any difference. Thanks a lot! I'm looking for a solution to pay for my bills every month from my personal Wise account. I'd like to avoid the hassle of setting up the transfers each month. Is it possible to have the payments deducted automatically from my account every time? If yes, what do I need to do? On average how many cases per hour did this agent handle in a day during the last week of June(28.06 - 03.07)? If the expectation is 6 contacts per hour (CPH) across all channels combined, which forms of communication could use some more attention from this agent? What could help them improve? You will be given a Graph for reference

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