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Customer Service Associate Interview Questions

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8,779 customer service associate interview questions shared by candidates

After waiting my turn to be interviewed; got there at the start and only waited 45 minutes. I was invited into a lge function room filled with pairs of chairs scattered throughout this room next to Hotel Lobby for 1 on 1 interviews by many Supervisors The Interviewers all had a Note Board with a Set List of many Questions to which they wrote your answers. At no time were they interested in learning what my past experiences related to what I'd done to benefit this Role. In My Opinion this was a Inferior Interview process and a Total Waste of my Time and Energy as I had with me a Folder containing CV with my past work experiences plus 73 Satisfied Personal Customer Review Letters for past Outstanding Customer Services provided to each of these customers - commenting on my customer service; where I'd gone Above and Beyond my job yet that they never wanted to see this to learn what I'd bring to the Table at Ikea should I get hired. I was way Qualified for this Role and would have been accepting a lot Less of a hourly rate for my skills. Yet at end of my 1/2 hour interview I wasn't invited back in for their Round 2 in their Interviewing process! It was their Loss; and a Big Loss it was too! As if they'd taken the time to open my CV Folder; I had many years of Experiences and Skills to offer them and I would have been a huge asset to their many valued Customers.
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Customer Service Associate

Interviewed at IKEA

3.7★
Jul 3, 2016

After waiting my turn to be interviewed; got there at the start and only waited 45 minutes. I was invited into a lge function room filled with pairs of chairs scattered throughout this room next to Hotel Lobby for 1 on 1 interviews by many Supervisors The Interviewers all had a Note Board with a Set List of many Questions to which they wrote your answers. At no time were they interested in learning what my past experiences related to what I'd done to benefit this Role. In My Opinion this was a Inferior Interview process and a Total Waste of my Time and Energy as I had with me a Folder containing CV with my past work experiences plus 73 Satisfied Personal Customer Review Letters for past Outstanding Customer Services provided to each of these customers - commenting on my customer service; where I'd gone Above and Beyond my job yet that they never wanted to see this to learn what I'd bring to the Table at Ikea should I get hired. I was way Qualified for this Role and would have been accepting a lot Less of a hourly rate for my skills. Yet at end of my 1/2 hour interview I wasn't invited back in for their Round 2 in their Interviewing process! It was their Loss; and a Big Loss it was too! As if they'd taken the time to open my CV Folder; I had many years of Experiences and Skills to offer them and I would have been a huge asset to their many valued Customers.

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