What would you add to the team?
Customer Service And Technical Support Representative Interview Questions
49,597 customer service and technical support representative interview questions shared by candidates
How have you hired employees in a previous position?
Writing test: I do not know if everyone has the same test. Interview questions: typical HR style questions about teamwork and leadership; responding to criticism and interest in training.
Basic interview questions, go over your background, describe your experience in this, etc.
Why u choose to work for convergys?
How were able to deal with a high-pressure situation?
Do you know anything about this company? (casual follow-up question)
There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
Which shift would I be available to work.
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