What would you do if you were trapped in a room with (fictional creature) for 10 minutes.
Customer Service Agent Interview Questions
79,121 customer service agent interview questions shared by candidates
Why should we hire you?
The pre-hiring drug screen which immediately followed the interview and conditional offer to hire surprised me.
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Does your computer have Windows 7 or 8?
Tell me about yourself?
Can you pass a background check?
You read a policy statement lasting about 5 minutes and then they asked you a question as if they were a customer to see if you were able to answer the customer correctly based off of the policy you read and understood.
Do you have customer service experience?
Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?
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