Basic questions then they ask you to sell them something random, and want you to try to retain a customer who wants to quit dish.
Customer Retention Representative Interview Questions
1,294 customer retention representative interview questions shared by candidates
The questions were generic questions regarding myself and my experience.
How would you handle a difficult customer?
Asked to sell a theoretical item
Why do you want to work for Dish? Name a time you overcame a difficult situation
Role play scenarios and sales pitch
Record yourself answering the following questions.
Why would you be a good fit for the position?
Do you do well in a collaborative environment?
How do I handle a customer who’d might leave?
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