How would you sell services to an upset customer?
Customer Retention Representative Interview Questions
1,294 customer retention representative interview questions shared by candidates
Typical questions about achievements and a hypothetical call or acting as though you were on a call. Lots of questions about if you are able to stay calm and focused while also being able to sell.
Why do you want to work for Dish? Name a time you overcame a difficult situation
Asked me to sell him a cell phone
How would you handle a difficult customer?
The questions were generic questions regarding myself and my experience.
Participate in a Role play of sales
Did i ever run into a problem at work and what was my response and how did i come to that response.
What happened with my last experience? What kind of difficulties I have had and what did I do to solve them? What was my proudest moment in my career... Etc
Basic questions then they ask you to sell them something random, and want you to try to retain a customer who wants to quit dish.
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