They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
Name a time wehere you had to deal with a difficult customer? what was the outcome?
why comcast
Alot
Describe a situation where you had to descalate an irate customer
Try to sell me this remote so that I would want to use it.
Describe a hypothesis you were trying to solve.
What do I expect to be challenging for me at the position I am applying to?
Discuss a marketing campaign that you implemented and the steps you went through to execute it from start to finish.
are you comfortable with sales? tell us about your previous job? so you didn't have any sales quotas to meet at your last job? are you comfortable being on the phone?
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