3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.
What is a healthy lifestyle mean to you?
What was the value proposition at X company?
I am customer X looking to disconnect Y. Try and save me.
Background information on work experience.?
Standard STAR “tell me about a time....” questions
If I mind downsizing from management to general employment
Tell me about yourself and experience.
How you you retain a customer who is so frustrated they can no longer logically think?
Explain a moment in time where you has to deal with a difficult customer? How did you handle it?
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