Customer Rep Interview Questions

99 customer rep interview questions shared by candidates

Tell me a time when you had a customer that was Not happy with something and how did you handle it? Tell me a time when you solved a difficult problem. Tell me a time when you had multitask. What are 3 things that you liked about your prior jobs and 3 things you didn’t like. What do I want in a supervisor.

customer service rep II

Interviewed at Mapfre

3.7
Oct 2, 2020

Tell me a time when you had a customer that was Not happy with something and how did you handle it? Tell me a time when you solved a difficult problem. Tell me a time when you had multitask. What are 3 things that you liked about your prior jobs and 3 things you didn’t like. What do I want in a supervisor.

What's the difference between LAN and WAN? What kind of questions would you ask a client that couldn't connect to the Internet? What are some basic troubleshooting steps you'd have a client take to restore Internet connectivity?
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Sr. Customer Service Rep Merchant Services

Interviewed at Bank of America

3.9
Jun 15, 2022

What's the difference between LAN and WAN? What kind of questions would you ask a client that couldn't connect to the Internet? What are some basic troubleshooting steps you'd have a client take to restore Internet connectivity?

I declined this process as it was a big investment time wise. The job listing didn't even explain that it is shift work from 7am to 10pm including weekends. No disclosure of pay it is 5 days a week onsite. 30K. I had to ask all this so could have put myself through all the stress and time to either not be selected or find out that this is a terrible fit for me.
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Customer Service Rep

Interviewed at Curve

3.1
Jul 10, 2025

I declined this process as it was a big investment time wise. The job listing didn't even explain that it is shift work from 7am to 10pm including weekends. No disclosure of pay it is 5 days a week onsite. 30K. I had to ask all this so could have put myself through all the stress and time to either not be selected or find out that this is a terrible fit for me.

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