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Customer Experience Advocate Interview Questions

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126 customer experience advocate interview questions shared by candidates

Why Monday.com? Tell me about a time you worked on an unmotivated team. Tell me about a time you had a difficult customer interaction. Tell me about a time you had to use KPIs. Lots of tell me about a time questions so be prepared with lots of examples.
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Customer Experience Advocate

Interviewed at monday.com

4★
Nov 16, 2023

Why Monday.com? Tell me about a time you worked on an unmotivated team. Tell me about a time you had a difficult customer interaction. Tell me about a time you had to use KPIs. Lots of tell me about a time questions so be prepared with lots of examples.

What did I learn from my mistakes in my previous work experience. What would I do different to avoid these mistakes. Why do I want this specific job How would my manager describe me Where do I expect to be in one year
avatar

Customer Experience Advocate

Interviewed at monday.com

4★
Dec 22, 2023

What did I learn from my mistakes in my previous work experience. What would I do different to avoid these mistakes. Why do I want this specific job How would my manager describe me Where do I expect to be in one year

- how was the relationship between your manager/team and you - how do you act when you don't agree with your manager/team mates or there is a situation where you didn't get along with him/her. - how would your manager describe you - what would he/she say what you could improve - A costumer wants to become a refund, after 3 months of having a pro plan, because he doesn't uses it any more. What do you do? - A costumer has the basic plan and wants now 2 features extra of the pro plan. Monday has the possibility to add extra features the the plan. Do you give him these features? - After a month he is asking again for 1 more feature, would you also give it to him? Where is the line? - With which kind of people you get along the most - How do you are with people that doesn't fit in this profile you just told? - What was a challenging situation in your last job and how did you solve it - what means success for you. - Do you think you fit in the company and team? Why? - Do you think you can really do the job? Why?
avatar

Costumer Experience Advocate

Interviewed at monday.com

4★
Nov 9, 2021

- how was the relationship between your manager/team and you - how do you act when you don't agree with your manager/team mates or there is a situation where you didn't get along with him/her. - how would your manager describe you - what would he/she say what you could improve - A costumer wants to become a refund, after 3 months of having a pro plan, because he doesn't uses it any more. What do you do? - A costumer has the basic plan and wants now 2 features extra of the pro plan. Monday has the possibility to add extra features the the plan. Do you give him these features? - After a month he is asking again for 1 more feature, would you also give it to him? Where is the line? - With which kind of people you get along the most - How do you are with people that doesn't fit in this profile you just told? - What was a challenging situation in your last job and how did you solve it - what means success for you. - Do you think you fit in the company and team? Why? - Do you think you can really do the job? Why?

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