Standard questions about customer services. Also asked what did I know about Pelican Business Services
Customer Contact Interview Questions
2,050 customer contact interview questions shared by candidates
Can you tell me a little about yourself?
How did I turn around a situation where a guest was unhappy.
Can you name a time when you had to overcome a difficult situation?
Do you have any vacation plans the next 90 days.
Como conheceu nossa empresa?
Where do you see yourself in 1 year? (Not Scored) Do you have any holidays booked?
How good are you in multi tasking?
The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
I interviewed for the bi-lingual position so they had me read in Spanish and English section of the closing terms and conditions which is read to the consumer once enrolled. They asked to questions in Spanish and English. 1. Tell me about a time when you contributed something to the team or the company and what was its outcome (Spanish) 2. Tell about a time when you provided excellent customer service (English) and 3. Tell me when you encountered a difficult customer and how did you deal with it (English)
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