Why do you want to work at M&S?
Customer Assistant Interview Questions
10,247 customer assistant interview questions shared by candidates
What experience do you have working in retail?
1. What do you think an M&S customer expects from a Customer Service Assistant . 2. - 5. Competency questions, one for each of the four Is. "Tell me a time when you've....: answers will depend on your experience. My retail experience is minimal and many years ago so I just took examples from recent roles and she was happy with that. 6. Describe your journey here today - they want to know you can get in easily/no barrier 7. Is there anything that might make it difficult for you to work here, work extra hours/days etc.
Role play, that is you are given a scenario and you have to respond how you would deal with it.
Why you want to work here?
How do you provide a good customer service?
Why Marks & Spencers?
what is good customer experience and how would you provide that as a colleague?
why this role why the company
They asked if faced with a difficult customer, would would be the approach.
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