Generic questions and "give example of when you have helped someone of a different culture"
Contact Client Interview Questions
2,051 contact client interview questions shared by candidates
What have you been doing the last two years, why do you want to work in customer service, why do you want to work for British Airways, why is customer service so important to British Airways, give an example of a time you dealt with change/ had to adapt, give an example of a time you dealt with a challenging customer, an example of a time you delivered excellent customer service, etc.
What is your availability? How did you hear from us? Have you ever worked in a call center?
When was a time you had to work with difficult coworkers?
Explain previous experiences and tell me how they apply to this job
What do you do to resolve conflict
Can you describe a time when you had to deal with a difficult customer?
Asked relevant experience & transferrable skills.
What is something you have taught yourself in the last 6 months?
How would you describe your sense of humor?
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