Several questions were pointed toward the job. Key areas of focus were on communication and I would recommend talking about job experiences that back up skills in this area
Contact Client Interview Questions
2,051 contact client interview questions shared by candidates
about my previous exp and also why CIBC.
What’s make you choose this position
Tell me a time of how you handled conflict at work
behavior question and situation question
Tell me about a time you had to go above and beyond for a customer/ patient? How many systems have you used while doing your job? How organized are you and how do you feel about being organized.
Any suggestion for improvement from your previous boss and how you responded to it
Can you tell me about your career to date, and how this will help you with becoming a contact centre advisor?
If a member called and was irritated/upset over the phone, how would you best approach the situation?
When are you able to start?
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