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Contact Centre Representative Interview Questions

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275 contact centre representative interview questions shared by candidates

Are you adapt at learning new programs? Please give an example of a difficult scenerio at your last position and what did you do to resolve it? Tell me about a situation that was very difficult and what you did to resolve it and what was the outcome?
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Contact Centre Representative

Interviewed at WestJet

3.3★
Jul 19, 2022

Are you adapt at learning new programs? Please give an example of a difficult scenerio at your last position and what did you do to resolve it? Tell me about a situation that was very difficult and what you did to resolve it and what was the outcome?

The group discussion assessment was incredibly demeaning and seemingly unnecessary for a call centre position. I was informed one week after the interview that I would not be invited in for an interview as I had not performed well enough in this part of the assessment.
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Customer Contact Centre

Interviewed at Westpac Group

3.7★
Nov 3, 2012

The group discussion assessment was incredibly demeaning and seemingly unnecessary for a call centre position. I was informed one week after the interview that I would not be invited in for an interview as I had not performed well enough in this part of the assessment.

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