The first phase was general questions about my academic and professional background. In the second phase, it was presented some cases, where I had to give ideas of how I could solve a certain problem. Also, basic interview questions, as for example pointing 3 positive aspects and 3 negative aspects about behavior/personality.
Tell me about yourself / your background
Work history; history of working in a team, how to deal with a team member who is difficult, ability to work in a self-directed manner.
Why do you want to work here?
A customer called in reporting that their internet service is going in and out. How would you help the resolve this issue?
Do you know the difference between internet and WiFi
What is your method for dealing with an angry or upset customer/user?
Talk about your previous experiences and how these relate to the position
Questions about competitors and questions about a specific market
How would your colleagues describe you?
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